Privacy Policy
Information on what data Authentica Leisure (the Company) collects, how it collects & uses it.
- Information about you
- Our Use of Your Information
- Direct Marketing Material
- Use of Online Tools, "Cookies" and Links to Other Websites
- Monitoring
- Security Statement
- Changes to this Policy
Your information refers to information such as your name, contact details, travel preferences and special needs, disabilities, dietary requirements that you supply or is supplied, including any information about other persons on your booking relating to the same ("your information"). Your information is collected when you request information from the Company, contact the Company (and vice versa) or make a booking with the Company. You are responsible for ensuring that other members of your party are aware of the content of the Company’s Privacy Policy and consent to your acting on their behalf in all your dealings with it. Your information will be updated to keep it current, accurate and complete.
For the purpose of providing you with its services, the Company may disclose your information to its service providers, such as air/road/rail service providers, hotels, etc. It may also collect and process your information for the purposes of administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection. The Company collects your information to cater to your needs or act in your interest, and is only prepared to accept sensitive personal data on the condition that it has your positive consent. By booking with the Company, you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to the Company in circumstances where it needs to act on your behalf or in the interest of passengers or in an emergency.
If you do not agree to the use of your information as above, the Company cannot do business with you or accept your booking.
The Company may from time to time contact you with information on new itineraries, special offers, brochures, or forthcoming events. Please note that our websites will assume you to agree to e-communications when you make a booking. You will be given the opportunity to indicate that you no longer wish to receive our direct marketing material. Once properly notified by you, we will take steps to stop using your information in this way. We have taken all reasonable steps to have in place appropriate security measures to protect your information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
If the Company’s contact and dealing with you is via its website(s), it may use a variety of HTTP cookies. These cookies allow the Company to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via the Company’s website if you do so.
The Company may use information it holds and cookies to identify your individual website behavior, searches, preferences, facilitate your activities on its website(s) and provide you with services and offers. The Company also collects information relating to customer use, trends and patterns and use cookies and software tools to capture measure and analyze site usage and related information.
If you also receive the Company’s email marketing, it will tailor the information it sends you unless you request otherwise. This will enable the Company to send you more personalized and relevant communications. You will be given the opportunity on every communication to opt-out of this personalization.
When you are on the Company’s website, it may interact with you and/or provide you with personalized information. It does this by using cookies to identify your individual website behavior which allows it to provide you with more relevant personalized promotions.
When you are online but off the Company’s site, to help it deliver advertising effectively and avoid repeating adverts, it employs cookies. These cookies allow it to provide advertising off site which is more relevant to a user’s interests. The information that it collects and shares is anonymous and not personally identifiable. It does not contain a user’s name, address, telephone number or email address.
You can find more information on cookies at:
By using the Company’s website(s), you consent to its use of cookies as set out above. Its website(s) may contain links to other sites not controlled by it. It is your responsibility to check the status of these sites.
To ensure that the Company carries out your instructions accurately, improve its service and for security and fraud, it may monitor and/or record: (1) telephone calls; (2) chat sessions; and (3) transactions and activities at all points of contact. All recordings are and shall remain the Company's sole property.
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
Privacy Policy version September 2011